In our experience, EDF Energy operates a professional, reliable and consistent service when it comes to handling new customer energy supply applications.
We like the transparency of their pricing. Their advertising, featuring Zingy, is also pretty cool.
From late 2012 EDF Energy withdrew exit penalties from their energy tariffs. Unfortunately, due to the pressure of competition and the rate of energy switching in the market, exit penalties have come back on a number of their tariffs. As this is now a feature of most fixed term tariffs in the market, this is not something that we can hold against them.
It probably goes without saying but is worth pointing out nevertheless that, given the financial strength of the group, there negligible financial risk to being on supply with EDF Energy.
We have awarded EDF Energy a 4 star service rating (from 5) and are happy to recommend them to customers.
Below are the contact details for EDF Energy should you need to contact them for general billing enquiries or complaints.
Phone: 0333 200 5100
Post: FREEPOST, EDF Energy, Plymouth
Website: Contact Page
EDF Energy is commonly referred to as one of the Big 6 energy suppliers supplying the domestic energy market. However, its operations extend well beyond just energy supply.
Although the supply business was incorporated back in 1988, the origins of the current UK group date back in the early 2000's when it was established through a series of mergers and acquisitions that brought together the assets of several energy businesses - London Electricity, SEEBOARD, SWEB Energy and the former Virgin Energy.
Today EDF Energy in the UK is involved in the supply of gas and electricity to commercial, residential and industrial customers and the generation of electricity through a portfolio of generation assets including nuclear, coal, gas and renewable generation.
In generation it owns and operates one gas fired power station (West Burton B CCGT), 2 coal fired power stations (Cottam, West Burton A) and 8 nuclear power stations (Dungeness B, Hartlepool, Heysham 1, Heysham 2, Hinckley Point B, Hunterston B, Sizewell B and Torness). Seven of these are Advanced Gas-Cooled Reactors (AGCRs) and the eight is a Pressurised Water Reactor (PWR).
The company operates 2 gas storage facilities in Cheshire.
EDF Energy is also active in renewable generation. It currently operates 31 wind farm sites and has more coming on stream over the next few years.
In the supply business, EDF Energy had 3.3 million electricity customer accounts and 2.0 million gas customer accounts at the end of 2015. This was a slight fall in customers on 2014.
Going forwards EDF Energy, in partnership with China General Nuclear Corporation, is planning to build new nuclear reactors at Hinckley Point in Somerset, and to work together towards developing proposals for nuclear plants at Sizewell in Suffolk and Hinckley Point in Essex. EDF Energy is also proposing to develop a gas power station at Sutton Bridge.
EDF Energy is owned by the French government under the Èlectricitè de France (EDF) Group, one of the largest diversified energy companies in the world. At end 2015, the group had net assets of 279 billion Euros.
EDF Energy offers gas only, electricity only and dual fuel tariffs.
EDF Energy does offer tariffs for prepayment meter customers.
EDF Energy is signed up to the Warm Home Discount Scheme.
In this review, we award EDF Energy 4 Stars (from 5) - our second highest rating. This is based on the proportion of switches undertaken on the TheEnergyShop.com that complete successfully first time around. Using our website, 91-95% of customers can expect their energy switch complete successfully without any glitches.
EDF Energy has always been one of the most consistently highest rated suppliers in terms of proportion of switches that complete successfully. We believe this is down to consistency and reliability in the order processing. We are therefore happy to recommend EDF Energy to our customers if the energy price comparison shows that the tariff is right for them.
EDF Energy is signed up to the Energy Switch Guarantee.
The Energy Shop is a free, independent and impartial energy price comparison service. We can help you compare and switch energy suppliers to help you save money. Our service is accredited by the Ofgem Confidence Code.
